Terms of Service

TERMS OF SERVICE

Last Updated: August 29, 2026

These Terms of Service (“Terms”) govern your access to and use of the QOVA website and your purchase of QOVA products. By visiting the website, placing an order, or using our services, you agree to these Terms.

1. ABOUT QOVA

Throughout these Terms, “QOVA,” “we,” “us,” and “our” refer to the operator and seller of the products offered through this website.

Our online storefront is supported by third-party e-commerce and payment-service providers.

2. ELIGIBILITY

You must be at least 18 years old or have permission from a parent or legal guardian to use this website or place an order.

You may not use the website or products for unlawful, fraudulent, abusive, or unauthorized purposes.

3. ARTWORK AND PRODUCT DESCRIPTIONS

“Original” refers to artwork identified as hand-painted, individually created, or original. Each Original may have unique brushwork, texture, color placement, edge finishing, and other natural artistic variations.

“Print” refers to a reproduction of artwork on the material stated on the applicable product page. A Print may not reproduce the raised texture, depth, or brushstrokes of an Original unless expressly stated.

We make reasonable efforts to display products accurately. However:

• Screen settings and lighting may affect perceived color;
• Product photographs may be enlarged to show detail;
• Handmade products may vary from photographs or samples;
• Measurements may vary slightly due to manual measuring or production;
• Centimeter-to-inch conversions may be rounded;
• Different size ratios may require minor cropping, scaling, border, or composition adjustments;
• Materials and print batches may have minor variations.

These reasonable variations are not defects.

Frames, mats, easels, brushes, stands, mounting hardware, decorations, and other display props are not included unless expressly listed as part of the product.

Unless expressly marketed for children, miniature artwork and related accessories are decorative products and are not toys. Keep small parts away from children.

4. ORDERS AND ACCEPTANCE

An automated order-confirmation email acknowledges that we received your order but does not necessarily constitute final acceptance.

We may accept an order by beginning production, sending an acceptance notice, or dispatching the product.

We reserve the right to reject, limit, hold, or cancel an order for reasons including:

• Product unavailability;
• Simultaneous orders for the same limited Original;
• Pricing, description, or inventory errors;
• Suspected fraud or unauthorized payment;
• Shipping restrictions;
• Incomplete or inaccurate customer information;
• Violation of these Terms.

If we cancel a paid order, we will refund the amount paid for the canceled item to the original payment method.

5. PRICES, PAYMENTS, AND TAXES

Prices and availability may change without notice before an order is accepted.

You agree to provide current, complete, and accurate billing and payment information. We may use third-party providers to verify or process payment.

Your bank or payment provider may charge currency-conversion, foreign-transaction, or other fees. QOVA does not control these fees.

Taxes, customs duties, brokerage charges, and import fees may be charged where applicable. Unless checkout expressly states that such charges are included, they remain the customer’s responsibility.

If a product is listed at an obviously incorrect price due to a technical or human error, we may cancel the order and issue a refund.

6. PRODUCTION, CANCELLATIONS, AND CHANGES

Original artworks may be individually painted or prepared after an order is placed. Prints may be produced in the size and specifications selected by the customer.

Cancellation or address-change requests must be submitted within 2 hours after the order is placed. A request is not guaranteed.

Once painting, printing, customization, preparation, packing, or shipment has begun, the order cannot be canceled or changed.

7. SHIPPING AND DELIVERY

Shipping is governed by our Shipping Policy, which forms part of these Terms.

Delivery dates are estimates rather than guarantees. Delays caused by carriers, customs, weather, holidays, inspections, labor events, incorrect addresses, or other circumstances outside our reasonable control do not constitute a breach of these Terms.

Where applicable law requires a delay notice, cancellation option, or refund for unshipped merchandise, we will provide it.

8. RETURNS AND REFUNDS

Returns, refunds, damage claims, and final-sale items are governed by our Return & Refund Policy, which forms part of these Terms.

Original artworks and made-to-order products are final sale except where they arrive damaged, defective, materially different from their description, incorrect, or where applicable law provides otherwise.

9. OWNERSHIP AND COPYRIGHT

Purchasing an Original or Print transfers ownership of that physical item only. It does not transfer copyright, trademark rights, reproduction rights, commercial-use rights, or any other intellectual-property rights.

Unless we expressly grant written permission, you may not:

• Copy, scan, reproduce, manufacture, or distribute the artwork;
• Sell or distribute reproductions, posters, merchandise, digital files, or NFTs based on the artwork;
• Use the artwork in advertising, branding, products, or other commercial materials;
• Remove or alter copyright, trademark, artist, or authenticity information;
• Claim authorship or ownership of the artwork’s intellectual property.

You may display the physical product for personal use and may resell that physical item where permitted by law, but no intellectual-property rights transfer with resale.

All website content—including artwork images, text, graphics, logos, product photographs, videos, and website design—is owned by or licensed to QOVA and is protected by applicable intellectual-property laws.

10. REVIEWS AND CUSTOMER CONTENT

If you submit a review, photograph, video, comment, or other content, you confirm that you have the right to submit it and that it does not violate another person’s rights.

You grant QOVA a non-exclusive, worldwide, royalty-free license to use, reproduce, display, format, and share that content for customer service, website operation, advertising, and marketing, subject to applicable privacy law.

We may remove content that is unlawful, misleading, abusive, infringing, or unrelated to our products.

11. ACCEPTABLE WEBSITE USE

You may not:

• Interfere with the website’s operation or security;
• Introduce malware, harmful code, or automated scraping tools;
• Attempt unauthorized access to accounts or systems;
• Use false identities or payment information;
• Copy or commercially exploit website content;
• Use the website in violation of law or another person’s rights.

We may restrict or terminate access if these Terms are violated.

12. THIRD-PARTY SERVICES

The website may contain links to or integrations with third-party services. QOVA does not control and is not responsible for their content, availability, security, or separate terms and privacy practices.

13. CARE AND USE

You are responsible for safely displaying, mounting, handling, and storing the artwork.

Unless the product page states otherwise, avoid prolonged direct sunlight, excessive moisture, high heat, abrasive cleaning products, and unsafe mounting methods. Damage caused after delivery through handling, installation, environmental exposure, or improper care is not a manufacturing defect.

14. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law, the website and products are provided on an “as available” basis, subject to the express descriptions made on the product page.

We do not guarantee that website access will always be uninterrupted or error-free. We do not guarantee that an artwork will increase in value or be suitable for investment, resale, or a particular decorative purpose.

Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.

15. LIMITATION OF LIABILITY

To the fullest extent permitted by law, QOVA will not be liable for indirect, incidental, special, punitive, or consequential losses, including loss of profits, business, data, opportunity, or enjoyment.

To the fullest extent permitted by law, QOVA’s total liability arising from a product or order will not exceed the amount you paid for the product giving rise to the claim.

These limitations do not apply where liability cannot legally be limited, including liability arising from fraud, willful misconduct, or other non-excludable obligations.

16. INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold QOVA harmless from claims, losses, and reasonable expenses arising from your unlawful use of the website, violation of these Terms, infringement of another person’s rights, or misuse of our products.

17. FORCE MAJEURE

QOVA is not responsible for failure or delay caused by events beyond our reasonable control, including natural disasters, severe weather, epidemics, government action, customs restrictions, war, civil disturbance, labor disruption, carrier interruption, power failure, or network outage.

18. GOVERNING LAW AND DISPUTES

These Terms are governed by the laws of the People’s Republic of China, without regard to conflict-of-law principles, except where mandatory consumer law requires otherwise.

Before beginning formal proceedings, you agree to contact qovaofficial@gmail.com and attempt in good faith to resolve the dispute for at least 30 days, unless urgent relief or an expiring legal deadline makes this unreasonable.

Subject to mandatory consumer rights, disputes that cannot be resolved informally will be submitted to the competent courts located in Guangzhou, Guangdong, China.

19. GENERAL TERMS

If any provision is found unenforceable, the remaining provisions will continue in effect.

Our failure to enforce a provision is not a waiver. You may not assign your rights under these Terms without our consent. We may transfer our rights and obligations in connection with a business restructuring or sale.

These Terms, together with the policies referenced in them, form the entire agreement concerning your use of the website and purchase of products.

20. CHANGES TO THESE TERMS

We may update these Terms by posting a revised version with a new “Last Updated” date. Changes apply prospectively unless applicable law permits otherwise.

21. CONTACT

Email: qovaofficial@gmail.com
WhatsApp: +86 189 7066 1993
Address: Xinmengxiang Apartment, No. 4 Tongjing West Street, Baiyun District, Guangzhou, Guangdong 510407, China