Privacy Policy

PRIVACY POLICY

Last Updated: August 29, 2026

This Privacy Policy explains how QOVA (“QOVA,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our website, place an order, contact customer service, communicate with us through WhatsApp, or otherwise interact with us.

1. INFORMATION WE COLLECT

Depending on how you interact with us, we may collect:

• Contact information, including your name, email address, telephone number, billing address, and shipping address;
• Order information, including products purchased, selected sizes, order value, currency, shipping method, transaction status, and order history;
• Payment-related information, such as billing details, payment status, limited card information, and transaction identifiers supplied by payment providers;
• Account information, including login details and saved preferences, if customer accounts are available;
• Device and usage information, including IP address, browser type, device type, operating system, referring pages, viewed pages, clicks, and approximate location;
• Customer-service communications, including emails, WhatsApp messages, reviews, photographs, videos, and damage-claim evidence;
• Marketing preferences and interactions with our emails or advertisements;
• Fraud-prevention and security information;
• Information provided when you participate in a promotion, survey, or other website feature.

Complete payment card information is generally processed directly by payment service providers. We generally receive transaction identifiers and limited payment details rather than your full card number.

2. HOW WE COLLECT INFORMATION

We collect information:

• Directly from you;
• Automatically through cookies, pixels, local storage, and similar technologies;
• From our e-commerce platform, payment providers, shipping carriers, analytics providers, fraud-prevention providers, and advertising partners;
• From social-media services when you interact with our pages or advertising;
• From other parties when permitted by law.

3. HOW WE USE INFORMATION

We may use personal information to:

• Process, verify, produce, ship, and deliver orders;
• Provide order confirmations, tracking information, and customer support;
• Process payments, refunds, returns, and claims;
• Detect fraud, unauthorized transactions, security incidents, and abuse;
• Maintain and improve our website, products, services, and customer experience;
• Remember preferences and personalize website content;
• Measure website traffic and advertising performance;
• Provide marketing or advertising where permitted by law;
• Comply with tax, accounting, customs, legal, and regulatory obligations;
• Establish, exercise, or defend legal claims;
• Enforce our policies and Terms of Service;
• Carry out other purposes disclosed when information is collected.

4. COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers may use essential, functional, analytics, and advertising cookies or similar technologies.

Essential technologies support checkout, security, account access, and core website functions. Analytics and advertising technologies help us understand website use, measure campaigns, and display more relevant advertising.

You may control non-essential cookies through our cookie settings, where available, or through your browser. Disabling certain technologies may affect website functionality.

5. HOW WE DISCLOSE INFORMATION

We may disclose personal information to:

• SHOPLINE and other website or hosting providers;
• Payment processors, banks, and fraud-prevention providers;
• Printing, production, packaging, warehousing, and fulfillment partners;
• Shipping carriers, customs agents, and logistics providers;
• Customer-support and communications providers;
• Analytics, marketing, and advertising providers;
• Cloud storage, security, IT, and professional-service providers;
• Government agencies, regulators, courts, or law-enforcement authorities where legally required;
• A buyer, investor, successor, or adviser in connection with a merger, financing, restructuring, sale, or transfer of all or part of our business;
• Other parties with your direction or consent.

Service providers are permitted to process information for the services they provide, subject to applicable agreements and law.

6. SALE OR SHARING OF PERSONAL INFORMATION

We do not sell personal information in exchange for money.

However, some disclosures involving advertising cookies, pixels, or analytics providers may be considered a “sale,” “sharing,” or use for targeted advertising under certain U.S. state privacy laws.

Where applicable, you may opt out through the “Your Privacy Choices,” “Do Not Sell or Share My Personal Information,” or cookie-settings link displayed on our website, or by contacting qovaofficial@gmail.com.

Where required by applicable law and supported by our website technology, we will treat recognized browser-based opt-out preference signals, such as Global Privacy Control, as an opt-out request.

We do not knowingly sell or share the personal information of anyone under 16 years of age.

7. U.S. STATE PRIVACY NOTICE

During the preceding 12 months, we may have collected the following categories of personal information:

• Identifiers and contact information;
• Customer-record information;
• Commercial and transaction information;
• Internet or electronic-network activity;
• Approximate geolocation information;
• Customer-service communications and audio, visual, or electronic information;
• Inferences based on shopping or website activity;
• Limited sensitive personal information necessary for account access, payment processing, fraud prevention, or order fulfillment.

We collect and disclose these categories for the business and commercial purposes described in this policy.

Depending on your location and applicable law, you may have the right to:

• Request access to or disclosure of personal information;
• Request correction of inaccurate information;
• Request deletion of certain information;
• Obtain a portable copy of certain information;
• Opt out of the sale or sharing of personal information;
• Opt out of targeted advertising or certain profiling;
• Limit certain uses of sensitive personal information;
• Appeal a decision concerning a privacy request;
• Receive equal service and not be discriminated against for exercising privacy rights.

These rights may be subject to legal exceptions. We may need to verify your identity before completing a request.

You or an authorized agent may submit a request by emailing qovaofficial@gmail.com. If we deny a request, you may appeal by replying to our decision and stating that you are submitting a privacy appeal.

8. MARKETING COMMUNICATIONS

You may unsubscribe from marketing emails by using the unsubscribe link included in the message. Transactional communications concerning an order, payment, delivery, security issue, or policy update may still be sent.

You may stop WhatsApp marketing messages by asking us to stop. Communications through WhatsApp are also subject to WhatsApp’s own privacy practices.

9. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including completing orders, maintaining business and tax records, resolving disputes, preventing fraud, enforcing agreements, and complying with legal obligations.

Retention periods vary according to the type of information and applicable requirements.

10. INTERNATIONAL DATA TRANSFERS

QOVA operates from China and uses service providers that may be located in other countries. Your information may therefore be processed in China, the United States, or other jurisdictions whose data-protection laws may differ from those in your location.

Where required, we use appropriate contractual or legal safeguards for international transfers.

11. DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no website, transmission method, or storage system can be guaranteed to be completely secure.

You are responsible for protecting your account password and notifying us if you suspect unauthorized access.

12. CHILDREN’S PRIVACY

Our website and products are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information, contact us so that we can review and delete it where appropriate.

13. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and QOVA is not responsible for those practices.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes in our practices, technology, services, or legal obligations. The updated policy will be posted with a revised “Last Updated” date.

15. CONTACT US

For privacy questions or requests:

Email: qovaofficial@gmail.com
WhatsApp: +86 189 7066 1993
Address: Xinmengxiang Apartment, No. 4 Tongjing West Street, Baiyun District, Guangzhou, Guangdong 510407, China